ph18 Privacy Policy

1 Who We Are

ph18 operates the online gaming platform available at ph18.vu. References to "ph18," "we," "us," or "our" in this Privacy Policy refer to the platform operator responsible for collecting and processing your personal data.

ph18 is designed specifically for players in the Philippines. All gaming services, payment processing, and account management are oriented toward the Philippine market, with transactions denominated in Philippine Peso (PHP). If you have any questions about this policy or about how your data is handled, you can reach us at [email protected].

2 What Data We Collect

ph18 collects personal data in several ways – some of it you provide directly, and some is collected automatically when you use the platform.

Data you provide directly:

• Full legal name, date of birth, and gender (collected at registration)
• Philippine contact number and email address
• Residential address in the Philippines
• Government-issued ID and supporting KYC documents
• Payment channel details (e.g., GCash account reference, Maya account reference, bank account name and number) for the purpose of processing deposits and withdrawals
• Communications you send to our support team via live chat or email

Data collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Session activity, including pages visited and time spent on the platform
• Login timestamps and account access history
• Game play history, bet records, and transaction logs
• Cookie and tracking data as described in Section 6

We collect only the data that is necessary for the purposes described in this policy. You are not required to provide more information than what is needed to register and use the platform.

3 How We Use Your Data

ph18 uses the personal data we collect for the following purposes:

• Account creation and management – to register your account, verify your identity, and maintain your player profile.
• KYC and age verification – to confirm that you are 21 years of age or older and that you are located in the Philippines, as required by our responsible gaming standards.
• Payment processing – to process deposits and withdrawals in Philippine Peso via your registered payment channels (GCash, Maya, Philippine bank transfer).
• Platform security and fraud prevention – to detect and prevent unauthorised access, account fraud, money laundering, and other prohibited conduct.
• Responsible gaming – to monitor gameplay patterns that may indicate problematic gaming behaviour and to apply limits or restrictions where appropriate.
• Customer support – to respond to your queries, resolve disputes, and provide assistance related to your account.
• Platform improvement – to analyse usage patterns and improve the games, features, and overall experience on ph18.
• Legal compliance – to comply with applicable Philippine laws, regulations, and any lawful requests from relevant authorities.

ph18 does not use your data for automated decision-making that produces legal or similarly significant effects on you without human review.

4 Legal Basis for Processing

ph18 processes your personal data on the following legal grounds:

• Contractual necessity – processing is necessary to provide you with the services you have signed up for, including account management, game access, and payment processing.
• Legal obligation – certain processing is required to comply with applicable laws, including KYC requirements and anti-money laundering regulations.
• Legitimate interests – ph18 processes some data based on our legitimate interests in operating a secure, fair, and well-functioning gaming platform, including fraud detection and platform improvement, provided these interests are not overridden by your rights.
• Consent – where we rely on your consent to process data (for example, for certain cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5 Sharing Your Data

ph18 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment service providers – we share the minimum necessary data with payment processors (such as the operators of GCash or Maya infrastructure, and Philippine banking partners) to complete deposits and withdrawals.
• KYC and identity verification providers – we use third-party verification services to validate government-issued IDs and confirm player eligibility. These providers process your data only on our instructions.
• IT infrastructure and cloud service providers – we use secure hosting and infrastructure providers to operate the platform. These providers are contractually bound to protect your data and not to use it for their own purposes.
• Regulatory and law enforcement authorities – we may disclose your data if required to do so by a lawful order, court order, or applicable regulation, or where we have a good-faith belief that disclosure is necessary to prevent fraud, illegal activity, or harm.
• Business transfers – in the event of a merger, acquisition, or sale of all or part of ph18's operations, your data may be transferred as part of that transaction. You will be notified if such a transfer materially affects your privacy rights.

6 Cookies & Tracking Technologies

ph18 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The main types of cookies we use are:

• Essential cookies – required for the platform to function correctly, including session management and login state. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies – used to remember your preferences, such as language settings and display options, to improve your experience.
• Analytics cookies – used to collect aggregated, anonymised data about how players use the platform. This helps us identify areas for improvement and measure the performance of platform features.
• Security cookies – used to detect and prevent fraudulent activity, including session hijacking and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain parts of the platform from working correctly. ph18 does not use cookies to serve third-party advertising on the platform.

7 Data Security

ph18 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive data, including KYC documents and payment channel references
• OTP-based two-factor verification for sensitive account actions
• Access controls that restrict internal access to personal data on a need-to-know basis
• Regular security monitoring and vulnerability assessments

While we take all reasonable precautions, no online platform can guarantee absolute security. You also play an important role in keeping your account secure – use a strong, unique password for your ph18 account and do not share your login credentials with anyone.

8 Data Retention

ph18 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy or to comply with applicable legal and regulatory obligations.

Specific retention guidelines include:

• Account and identity data – retained for the duration of your account and for a period after closure as required by applicable anti-money laundering and gaming regulations.
• Transaction and game records – retained for a minimum period as required by financial record-keeping regulations applicable to gaming operators in the Philippines.
• Support communications – retained for a reasonable period to resolve disputes and to maintain a record of support interactions.
• Technical and usage data – retained in aggregated or anonymised form for platform analytics; individual-level data is deleted or anonymised once no longer needed.

When your data is no longer required for any of these purposes, it is securely deleted or anonymised so it can no longer be linked to you.

9 Your Rights

As a ph18 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request.

• Right to access – you may request a copy of the personal data ph18 holds about you.
• Right to correction – you may request that inaccurate or incomplete data be corrected. You can also update some account details directly from your account settings.
• Right to deletion – you may request that your personal data be deleted. Note that we may be required to retain certain data by law even after a deletion request, and deletion of account data will result in closure of your ph18 account.
• Right to restrict processing – in certain circumstances you may ask us to limit how we use your data while a complaint or query is being resolved.
• Right to data portability – you may request a copy of the data you have provided to ph18 in a structured, commonly used format.
• Right to withdraw consent – where our processing is based on your consent, you may withdraw that consent at any time by contacting support or adjusting your cookie preferences.

We will respond to data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request to protect against unauthorised data access.

10 Children & Minors

ph18 is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered an account or provided personal information on ph18, please contact us immediately at [email protected] so we can take appropriate action, including suspending the account and deleting the associated data.

Age verification is a mandatory part of the ph18 KYC process. Accounts that cannot be verified as belonging to a player aged 21 or above will be suspended pending further review.

11 Changes to This Policy

ph18 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that affect how we use your personal data, we will endeavour to notify registered players via email or an in-platform notification prior to the changes taking effect. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Your continued use of ph18 after updated terms have been posted constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ph18 handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your ph18 account dashboard.

For questions about your account or platform terms, you can also visit our FAQ page or review the Terms and Conditions. For responsible gaming support tools, visit our Responsible Gaming page.